Returns Policy

 

RETURNS

Due to the nature of our product, we cannot accept returns of any cheeses. However, if you wish to return accompaniments, you can do so within 7 days of receipt at your own cost. They must be sealed and in their original packaging.

Please contact hello@shepherdspurse.co.uk to confirm which items you would like to return and your reason for returning them. You will then be provided with a returns address, and we advise using a tracked service to send your items back to us, as they remain your responsibility until we receive them. Once we have the retuned item, we will inspect it, and providing it is in a resaleable condition your refund will be processed.

Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns of gift cards.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. It may take 3-5 working days for the funds to appear back in your account using your original payment method.

Please note, we are unable to refund any outbound or return shipping costs.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.

You can always contact us on hello@shepherdspurse.co.uk