FAQs
Q. ARE YOUR CHEESES VEGETARIAN?
Yes, we use vegetarian rennet in all our cheeses.
Q. ARE YOUR CHEESES PASTEURISED?
Yes, all our milk is pasteurised.
Q. WHAT DAYS DO YOU DELIVER?
We offer delivery on Wednesdays, Thursdays and Fridays (excl Bank Holidays) Whilst we send all orders using a Next Day service, occasionally delays can happen. We advise all customers to monitor their tracking, but rest assured your cheese will remain chilled for up to 48 hours in our custom packaging.
Q. CAN I COLLECT MY ORDER?
Yes, we offer a collection service from our Farm: Leachfield Grange, Newsham, Thirsk YO7 4DJ North Yorkshire. You can collect your order between 9am - 4pm on Wednesdays, Thursdays and Fridays each week (excl Bank Holidays). Simply choose the Pick Up In Store option and an available day at the checkout when placing your order and we will email you when it’s ready to collect.
Q. CAN I ORDER NOW AND HAVE A COLLECTION/DELIVERY IN THE FUTURE?
Yes, at the checkout, you can choose a delivery/collection day up to eight weeks in advance.
Q. CAN I TRACK MY PARCEL?
Yes, once we have booked your parcel in with our couriers you will receive a tracking number, and when your order is out for delivery the courier will send you an estimated delivery window.
Q. WILL MY CHEESE ARRIVE CHILLED?
Yes, our bespoke packaging is designed to keep your order chilled for up to 48 hours. We use icepacks and recyclable WoolCool packaging, which can all be recycled or reused. Find our more HERE
Q. CAN I ADD A GIFT NOTE TO MY ORDER?
Yes, we have a gift note section at our checkout. Tick ‘Is this a gift?’ option at the checkout and fill in the box with the message you’d like to send. Your message is printed exactly as entered, so watch out for any typos!
Q. HOW LONG WILL MY CHEESES LAST WHEN IT ARRIVES?
We aim to dispatch all our cheeses with at least 4 weeks life.
Q. DO YOU ACCEPT RETURNS?
Due to the nature of our product, we cannot accept returns of any cheeses. However, if you wish to return accompaniments, you can do so within 7 days of receipt at your own cost. They must be sealed and in their original packaging.
Please contact hello@shepherdspurse.co.uk to confirm which items you would like to return and your reason for returning them. You will then be provided with a returns address, and we advise using a tracked service to send your items back to us, as they remain your responsibility until received. Once the item has been received, we will inspect it and providing it is in a resaleable condition your refund will be processed.
Q. MY DISCOUNT CODE HASN’T BEEN APPLIED / I FORGOT TO ADD MY DISCOUNT CODE.
Not to worry, please get in touch by emailing; hello@shepherdspurse.co.uk with your order number and discount code and we will assist you.